Digital Customer Onboarding Statistics

You've raised a really important point. In the last few years, digital customer onboarding statistics shows that digital customer adoption has increased significantly, especially since COVID-19. According to one recent report, more than 70% of consumers have started actively using digital channels to shop and communicate with companies. This is not only due to necessity, but also due to the convenience that digital solutions provide. For example, many consumers have started to prefer online shopping over traditional stores, and this is a trend that I think will stay with us for a long time. Studies show that about 60% of shoppers prefer to shop via mobile apps. This figure is impressive, especially when you consider that just a couple years ago, many people didn't even think about it. Interestingly, as they adapt, many customers are showing interest in features that make the process more personalized. For example, using artificial intelligence for recommendations or chatbots to quickly answer questions. These tools not only save time, but also increase customer satisfaction. However, it's worth noting that not all user groups adapt in the same way. The older generation, for example, may have more difficulty adopting new technologies, and this is where companies should pay special attention. It is important not only to introduce new technologies, but also to provide quality support for customers so that they do not feel lost in the digital world.

Hi. It's interesting that you brought up the issue of digital adaptation of different age groups. I too have noticed that companies often focus on the youth audience, forgetting that the older generation can also be active users of digital technologies if they are offered adequate assistance. For example, many banks have started to develop simple and intuitive interfaces for their applications, which greatly improves interaction with customers.

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